Returns & Exchanges

At JLR Investigates, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Ensure that the items are in their original, unused condition with all tags attached, and securely pack them to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a carrier of your choice to send the package back to our designated investigation headquarters.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.